Refund policy
Return & Refund Service Rules (Compliant & Non-Unfair Clause)
3.1 Reasonable Refund Time Limit Rule
To ensure standardized order arrangement and stable supply chain operation, orders that have been paid for more than 48 hours without quality or service compliance issues are not eligible for refund requests based on the buyer’s personal reasons, including but not limited to changed mind, unnecessary purchase, personal preference difference, or accidental order placement. This clause does not restrict the buyer’s legal rights to claim for defective products or service breaches.
3.2 Order Cancellation & Refund Rule After Shipment
Once the goods are officially dispatched and logistics arrangement takes effect, a large amount of logistics and operating costs have been incurred. Guoruitech reserves the right to reject unreasonable order cancellation and refund applications initiated by the buyer without legitimate grounds. For special legitimate scenarios, both parties may negotiate separately.
3.3 Non-Refundable Scopes for Buyer-Attributable Clearance Risks
No refund or compensation will be offered if cargo loss, detention or destruction occurs due to the buyer’s failure to complete import procedures, lack of import permission, or non-compliant import behavior. This rule applies exclusively to losses attributable to the buyer’s failure to perform import obligations.
3.4 Partial Compensation Mechanism for In-Transit Damages
Guoruitech always guarantees qualified factory delivery. For product damage verified to be caused by international logistics transportation, Guoruitech provides reasonable partial compensation or partial product refund based on the actual damaged proportion. Full order refund, full-value refund or free replacement is not applicable as a general solution. The compensation amount is limited to the assessed value of the damaged product portion, excluding shipping fees, handling fees and logistics service costs. The buyer shall submit valid unboxing videos and damage evidence within 48 hours after cargo receipt. Compensation is not applicable for damage caused by overdue evidence submission, artificial damage, private disassembly, improper storage, or secondary damage after delivery.
3.5 Return Expense Bearing Rule for Voluntary Buyer Returns
If Guoruitech fulfills all delivery and product quality obligations, and the buyer still voluntarily requests to return goods and apply for a refund, all expenses arising from the return procedure shall be borne independently by the buyer, including but not limited to international return freight, destination clearance fees, China import tariffs and all return-related procedural costs.